Frequently Asked Questions

1. Browse products by category or use the search bar.
2. Click on a product to view details, then click Add to Cart.
3. Go to your cart and click Checkout.
4. Fill in your delivery details and confirm your order.
5. You will receive an order confirmation via SMS or email.

We accept multiple payment methods for your convenience:

• M-Pesa (Lipa na M-Pesa)
• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfers
• Cash on Delivery (Nairobi and major towns only)

You can modify or cancel your order within 30 minutes of placing it. After that, orders enter our processing system and cannot be changed. For assistance with recently placed orders, contact our customer service immediately.

• Click Track Order in the Quick Services panel or your account dashboard.
• Log in to view your order history and status updates.
• You will also receive tracking updates via SMS or email.

You can also track your order using the tracking number sent to you via SMS.

• Nairobi & Major Towns: Same-day or next-day delivery.
• Other regions: 1-3 business days depending on distance and courier availability.
• Free delivery when you purchase a product above KSh 50,000.

Delivery times may be extended during holidays and promotional periods.

Currently, we only ship within Kenya. We're working to expand our services to neighboring countries in the near future.

We offer a hassle-free return and refund policy. Please see our Return & Refund Policy for full details.

Key points:

• 7-day return window for most items
• Items must be in original condition with tags
• Refunds processed within 3-5 business days
• Free return pickup in Nairobi and major towns

1. Log in to your account and go to Order History
2. Select the item(s) you wish to return
3. Choose a reason for return and submit request
4. Our team will contact you to arrange pickup

For assistance, contact our customer service team.

Visit our Book a Mechanic page, select your service, and fill in your details. Our certified mechanics will contact you for confirmation.

Services include:

• Routine maintenance
• Diagnostics and troubleshooting
• Emergency roadside assistance
• Parts replacement

Professionals can find and apply for jobs or register their profile to be discovered by employers. Employers can post jobs and connect with talent directly.

We offer verified profiles and background checks for all professionals listed on our platform.

Go to our Hire Vehicle page, choose your preferred vehicle, and submit your request. Our team will contact you to finalize the booking.

We offer a variety of vehicles:

• Passenger cars
• SUVs and 4x4s
• Vans and buses
• Commercial trucks

Yes! We provide professional CCTV and network installation services. Contact us via email or WhatsApp for a free quote and site survey.

Our services include:

• Home security systems
• Business surveillance solutions
• Network setup and optimization
• Smart home integration