Refund & Return Policy

Last updated: 30/6/2025

1. Returns

We accept returns within 7 days of receiving your order. To be eligible for a return, your item must be:

Unused and in the same condition as when you received it
In its original packaging
Accompanied by the original receipt or proof of purchase

How to request a return on ShopFity:
Go to your Account > My Return Requests or Order History and click the Request Return button next to the eligible item.
Fill in the reason for your return and submit the form. You can chat with support about your request directly from the My Return Requests page.
Status badges will show you the progress: Return Requested, Return Approved, Return Rejected, Refunded.
You will be notified by support about the approval or rejection of your return, and can track and chat about your request at any time.

To initiate a return, you may also contact us at contact@shopfity.store with your order number and details about the product you would like to return.

2. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed to the original payment method within 5-10 business days
You will receive the credit within a certain amount of days, depending on your payment provider's processing time

Late or missing refunds may be due to payment provider processing times. If you haven't received your refund after 10 business days, please contact us.

3. Non-Refundable Items

Certain items are non-refundable:

Gift cards
Refurbished Products
Personalized or custom-made products
Perishable goods (food, flowers, etc.)

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at contact@shopfity.store with your order number and photos of the defective/damaged product.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@shopfity.store with photos of the damaged item and packaging. We will arrange for a replacement or refund.