ShopFity Privacy Policy

Last Updated: [Insert Date]

1. Introduction

Welcome to ShopFity ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (shopfity.store) and related services.

This policy complies with Kenya's Data Protection Act, 2019 and other applicable data protection regulations.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect:

• Contact information (name, email, phone number)
• Account credentials (when you register)
• Payment information (processed securely through our payment partners)
• Shipping/billing addresses
• Communication preferences
• Customer support queries

2.2 Automatically Collected Data

We collect certain information automatically when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Cookies and similar tracking technologies (see Section 5)

2.3 Data from Third Parties

We may receive information from:

• Social media platforms when you interact with us
• Payment processors regarding transaction status
• Marketing partners for analytics purposes

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Process orders and deliver products
• Provide customer support
• Manage your account
• Facilitate vehicle rentals and mechanic services
• Process product requests

3.2 Communication

• Send order confirmations and updates
• Respond to inquiries
• Send service-related notices
• Provide marketing communications (with consent)

3.3 Improvement & Analytics

• Improve our website and services
• Conduct market research
• Analyze usage patterns
• Develop new products and services

3.4 Legal Compliance

• Comply with legal obligations
• Prevent fraud and illegal activities
• Enforce our terms and conditions

4. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity (to fulfill your orders)
• Legitimate business interests
• Your consent (for marketing communications)
• Legal compliance requirements

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site traffic
• Personalize content
• Deliver targeted advertisements

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

6. Data Sharing and Disclosure

We may share your information with:

6.1 Service Providers

• Payment processors
• Delivery partners
• IT service providers
• Marketing agencies

6.2 Business Transfers

In case of merger, acquisition, or asset sale.

6.3 Legal Requirements

When required by law or to protect our rights.

We never sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures including:

• SSL encryption
• Secure payment processing
• Access controls
• Regular security audits

8. Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Complying with legal obligations
• Resolving disputes
• Enforcing agreements

Typical retention periods:

• Account data: 5 years after last activity
• Transaction records: 7 years for tax compliance
• Marketing data: Until consent is withdrawn

9. Your Rights Under Kenyan Law

Under the Data Protection Act, 2019, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at [contact email].

10. International Data Transfers

Your information may be transferred to and processed in countries outside Kenya. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new effective date.

15. Complaints

If you have concerns about our data practices, you may lodge a complaint with:

Office of the Data Protection Commissioner
P.O Box 30920-00100, Nairobi, Kenya
Email: complaints@odpc.go.ke